What are the terms and conditions for refund?
- The refund will be applied only in the case of damaged product, wrong product delivered or fitting issue. (Refunds will be not applicable on customized products)
- You can ask for a refund against any of your order within 2 days of its date of delivery.
- All refunds will be credited in your Artgiri Wallet as store credits which you can use to shop on Artgiri.com
- If you are a guest user you will need to register with the email address which you had used to place your order to access wallet.
- For any other requests or queries regarding this, kindly write to us at [email protected]
What are the rules for Courier charges refund?
- Rs 50/- for shipment weighing upto 250gms will be added to Artgiri wallet.
- For every next 250gm slab, an additional amount of Rs.50/- will be added to the wallet.
- In case if you want to return multiple products we request you to kindly raise a return request for each product.
- Please make sure your courier costs do not exceed our cashback rates. We recommend use "Speed Post" as your courier service.
- Speed Post is a government of India owned entity and has the most widely distributed postal network in India.
- Courier refund rates are fixed and will not change depending on the courier service you choose to return the product.
- For any further queries kindly mail us on [email protected]
How long the refund procedure takes?
The refund procedure will be initiated within 24 hours once we receive your product. Once initiated, the amount will reflect in your Artgiri E-wallet as store credits.
Where should I return my product?
You could courier the product to us at the address mentioned below.
Office No. 304, 3rd Floor, Building No. 10,
Gandhi Nagar, Worli, Mumbai
PIN : 400018